« The performance of our aftersales service is largely improved as each collaborator is now able to communicate with one single voice in so many different languages. »
In its global business, CLAAS wants to offer a customer service in a language its clients understand and ensures they have a consistently excellent experience whatever their point of contact with the organization.
CLAAS는 전 세계의 각 고객에게 최상의 고객 서비스를 제공하기 위해, 데이터 프라이버시를 보장하면서 커뮤니케이션 및 문서화를 여러 언어로 효율적으로 현지화하는데 적합한 솔루션을 찾아야했습니다.
Multilingual communication with one voice
Real time translation
Protection of confidential information
Reduction in customer requests processing time
Integration into company IT system
Empowered aftersales team